Privacy Policy

Disclosure of personal information on the Co-op Connections web site.

Co-op Connections Privacy Policy

This privacy policy describes the fair information practices that govern the collection, maintenance, use, and disclosure of personal information on the Co-op Connections® web site.

Collection Practices
Like most other web sites, Touchstone Energy Cooperative, Inc. (“Touchstone Energy” or “We”) maintains web logs that automatically record basic, non-personal information about visitors. This information consists of: IP address, type of browser and operating, date and time of access, pages visited, and referring/exit pages. Touchstone Energy normally only uses web log information in aggregate form to enable us to make the web site more useful. We like to know which features are popular and how visitors locate the site. Web logs may be used to identify visitors who seek to damage the web site, use the web site in unauthorized ways, or interfere with operations. Information about users who try to engage in any unapproved activities may be shared with law enforcement agencies. We do not collect any personal information about routine visitors to our site unless you provide it to us.

On the Internet, a cookie is a piece of information that a web site transfers to a user’s computer for record-keeping purposes. The Co-op Connections web site does not currently use cookies. If we decide to use cookies, we will update this privacy policy accordingly.

Uses and Disclosures
Touchstone Energy uses this web site to provide information to members of participating cooperatives and potential participating businesses about the Co-op Connections discount program. You don’t have to provide us any personal information to visit our web site or to search for discounts featured on this site. If you use the Co-op Connections web site to send us e-mail or use a web form to request information, we will collect and may maintain the information that you provide and may disclose it among Touchstone Energy staff, participating electric cooperatives, and others as necessary to respond to your request. We are not using any personally identifiable information about visitors except that which you provide and then only as needed to respond to your request, or as may be required to respond to valid legal process, such as a search warrant, subpoena, or court order. We do not otherwise sell or rent personally identifiable information about visitors.

Links to Other Sites
This web site provides links to other sites, such as the web sites of participating electric cooperatives and businesses, which are not owned or controlled by Touchstone Energy. This privacy policy applies only to this web site. Please be aware that if you leave this site via a link, you should check the privacy policies posted on the sites you visit.

Changes in this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it periodically. If we decide to change our privacy policy, we will post those changes here and possibly in other places that we deem appropriate so that you are aware of the changes. .

Questions, Access and Disputes
If you have any questions about this privacy policy, you may send an e-mail to Scott Bialick at If she is unable to resolve your problem, you may file an appeal with Touchstone Energy’s counsel or her designee by sending e-mail to or sending regular mail to: Tracey Steiner, 4301 Wilson Blvd. (EP11-253), Arlington, VA 22203.